Data shows that in-store shoppers who start shopping online - known as hybrid shoppers - are 200% more valuable than those who only shop in-store. Additionally, 20% said they do 100% of their grocery shopping via a mobile device/app.1
The trick is finding, engaging, and delighting them online with your store’s brand and experience.
Who has time for that? It’s the digital marketing jungle.
You’ve got a store to run.
Not to worry. We’ve got your back.
1 Inmar Intelligence Shopper survey July 2021
Your digital marketing superhero
ShopHero Prism is a digital marketing platform that puts you in the thick of effective online marketing without throwing you into the digital deep end.
We help you grow your business through a constant stream of grocery-focused Facebook, Instagram and email communications that attract shoppers to your store.
They receive timely, engaging messages with your store’s branding that extend your in-store relationship to their digital world.
“The app has the photos, not just the description. So it makes the shopping super fast for us. We’re able to pump out the orders quicker.
Absolutely I would recommend this to all supermarkets, because it’s very high tech. I’m glad we made the switch.”
“With ShopHero we’re able to incorporate our customer service that people from all over Utah come to experience.
ShopHero has catered to us and marketed our company. When people go to our website to place an order, it’s springvillereams.com, not shophero.
Through the app we could text pictures or video chat with customers to find substitute products so we could hold up that great customer service we’ve always been known for offering”
“The best thing I can say about online shopping with ShopHero is that our average sale went up about 300%. A $30 sale would turn into $90 or more.
Shoppers can see all the new products we have, and the specials. When they get to see these things and start to click away, it’s a great way for them to shop and for us to conduct business.”
Speak with one of our experts about how the ShopHero Retail Success Platform can make a difference with online shopping success for your stores.
Let ShopHero experts hand-hold your new online shoppers
Getting shoppers online quickly and happily using your app is key to keeping them engaged with your online store long-term.
While your store-branded ShopHero website and mobile app are highly intuitive and simple to use, new shoppers sometimes have challenges navigating a new way of shopping.
Experts On Call - On Our Dime
Our shopper support team answers phone and electronic help desk questions from shoppers on your behalf, with your store name and branding. This extends your personal touch to frustrated online shoppers who might otherwise give up or tie up your phones and employees with technical questions.
Our experts get shoppers going again with a positive, successful experience. There’s no additional cost to you. The service is included as part of our commitment to ensuring independent grocer online success.
Keep shoppers happy, employees off the phone, and costs in check.
As awesome as online shopping is, some customers still prefer (or require) the ability to place orders on the phone.
ShopHero Order by Phone provides the personal, live-order experience shoppers need without tying your employees up with time-consuming phone calls.
Speak with one of our experts about how the ShopHero Retail Success Platform can make a difference with online shopping success for your stores.
Got questions? We’ve got answers.
Get your digital marketing questions answered in as little as two minutes in the ShopHero Help Center.
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