Privacy Policy | ShopHero

This Privacy Policy (this “Privacy Policy”) explains how we collect, protect, use, and disclose the personal information (defined below) when you use the ShopHero Inc., ShopHero-Prism, and all other entities owned and affiliated with ShopHero, Inc. that we operate (collectively the “Sites”), including without limitation those websites, applications or applicable interactions through which our customers, suppliers, associates, contractors, and business partners may complete transactions, conduct other business and manage their accounts. Please note that some of this information only applies to sites that are restricted to our customers. We recognize the importance of your privacy and personal information and the need to protect the information that you provide to us, which is governed by our Terms of Use. We take your privacy seriously. Please read the following to learn more about this Privacy Policy.

What information do we collect about you and how do we use it?

We collect personal information about you when you voluntarily submit information to us when you use our Sites. This can include information you provide to us when you register for an account, make a purchase, post a review, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, click on an ad, redeem a promotion or use some other feature of our Sites. We collect certain information automatically when you use the Sites, such as information about the pages you look at on our Sites, the actions you take on our Sites, or the information that your browser or device that you use routinely shares to access our Sites.

We collect information from you so we can share specific programs, product information, and promotions with you, including e-mail notifications and other services to you. If you use our Sites to make purchases, we use the information you provide to facilitate your orders and to give you a more personalized experience. The information you provide including order information and history may be separately shared or combined with other information available from our records and shared with our partners to increase our product offering, used in analyzing customer trends, or for future marketing efforts.

Our website also contains links to other websites. We do not endorse, approve, certify, or control these other websites. We do not guarantee the accuracy, completeness, efficacy, or timeliness of the information contained on these websites, and are not responsible for the privacy practices or content of them. Any information you provide to a linked website will be governed by that website's privacy policy. We therefore strongly recommend that you carefully review each website's privacy policy before providing them with any information.

Information automatically collected through cookies and other tracking technology

Like most companies, we use "cookie" technology on our website to track user trends and patterns to better understand our user base and improve the quality of our services. "Cookies" are pieces of information that we send to your computer while you are viewing our website, which may then be stored on your hard drive so we can recognize you when you return to our website. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our website may not function properly if you refuse cookies or if you change your browser settings to block and delete cookies. If you use our website to make purchases, you will need to adjust your computer settings to accept "cookies". Computer "cookies" are safe, secure, and the best way for us to offer you the most enjoyable, seamless online shopping experience.

We also use "log files" on our website servers. "Log files" include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks, which are used to analyze trends, administer our website, track users' movement in the aggregate, and gather broad demographic information for aggregate use. Your IP address and other log file information is tied to the information we collect from you to enable our web-based services.

We currently use Google Analytics to collect and process certain Site usage data. To learn more about Google Analytics and how to opt-out, please click here.

How we share your information

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.

We may share your personal information with the following parties:

Our affiliates and companies in the same group of companies as us: Our affiliates and subsidiaries (i.e., any organization or brand we own or control) or Dot Holdings Company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies may use your personal information in the same way as we can under this Privacy Policy.
Third parties at your request: You may choose to share your activities on ShopHero with others through email, text, or on various social media networks.
Service providers and advisors: Third-party vendors and other service providers that perform services for us, on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, product fulfillment, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.
Product suppliers: Third-party product suppliers who may have a legitimate business or legal interest in receiving such information. For example, personal information may be shared with product suppliers to fulfill product recalls or transaction tracking regarding shipments of supplier products.
The public: When you provide feedback or post user content on our site. For example, if you post a comment on our social media sites, your information, such as your name or initials, state of residence, and your comments, may be displayed on our website or social media pages.
Law enforcement, regulators and other parties for legal reasons: Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Sites; and/or (c) to exercise or protect the rights, property, or personal safety of ShopHero, Inc., our visitors, or others.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you.

Your choices and control over your information

Profile and data sharing settings: You may update your profile information, such as your username, address, or billing information, and may change some of your data sharing preferences by contacting your ShopHero customer service representative or contact our website support team.

How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices). We may communicate by SMS text messages but will offer an option to opt-out at any time by following the instructions in the text message communication.

Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact our website support team.

Geolocation: You may control location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address when you access the Service through a computer or device.

Third-party data collection and interest-based advertising

We may engage in interest-based advertising and permit third-party online advertising networks, social media companies and other third-party services to collect information about your use of our websites and mobile apps over time so that they may play or display ads on our sites, on other websites, apps or services you may use, and on other devices you may use. We may also use third-party services to collect information about your browser or device, or your online activity on our sites so that we may enhance or personalize your experience, better understand the demographics of our users and how they interact with our sites, evaluate the success of our marketing campaigns, track reporting, referrals and attribution, and similar activities.

ShopHero uses YouTube API services. See Google's Privacy Policy here.

How we store and protect your information

Data storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which ShopHero or its affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Children’s privacy

We do not knowingly collect or solicit any information from anyone under the age of 18. These Sites are intended to be used by our customers and potential customers. These Sites are available for anyone to view, but if you are 18 years of age or younger, please do not submit any personal information. If we learn that we have inadvertently collected personal information from a child under age 18, we will delete that information.

Reporting and how to contact us

If you believe that we have not adhered to this Privacy Policy, or if you feel that you need to correct information about you, please contact us at legal@shophero.com or by postal mail at ShopHero Legal Compliance, 3214 N. University Ave #255, Provo, UT 84604. Additionally, individual privacy rights requests can be made by contacting us at 855-361-9525.

Changes to our privacy policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Policy. If you object to any changes, you may close your account. Continuing to use our Sites after we publish changes to this Privacy Policy means that you are consenting to the changes.

California privacy policy

The California Consumer Privacy Act of 2018 (CCPA) went into effect on January 1, 2020. The CCPA provides certain California residents five new rights respecting their personal information. If you are a California resident, you may have the following rights:

The right to request more information about our data collection and sales practices in connection with your personal information, including the categories of personal information we have collected, the source of the information, our use of the information and, if the information was disclosed or sold to third parties;
The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with right #1, a “personal information request”). You may only make a personal information request twice in a 12-month period, and we will respond within 45 days of receiving a personal information request;
The right to request that personal information be deleted (with exceptions);
The right to request that your personal information not be sold to third parties, if applicable; and
The right not to be discriminated against because you exercise any of the new rights.

We do not rent, sell, or share personal information (as defined by California Civil Code §1798.83 and GDPR) about you that we collect on the Site with other people or unaffiliated companies for their direct marketing purposes unless we have your permission, and we have not “sold” (as that term is defined in the CCPA) your personal information in the last 12 months.

You may exercise these rights by contacting us as listed in the Reporting and How to Contact Us section.

International transfers

We operate in the United States, Canada, and Mexico. Personal information collected on the Sites may be stored and processed in the United States in which ShopHero or its affiliates, subsidiaries, agents, or third-party service providers maintain facilities, and by using the Sites, you acknowledge that such transfers of information outside of your country to the extent permissible under applicable law occur.

‍